Refund,Cancellation&ServiceGuaranteePolicy

Consulting,Cloud&DevelopmentServices

• Fees paid for scoped project work are generally non-refundable once work has commenced, given the resources committed at project kickoff.
• Where a Service Agreement includes milestone-based payments, any fees paid for milestones not yet delivered will be refunded if the engagement is terminated by mutual agreement, less costs already reasonably incurred.
• Where NICEGENE fails to deliver an agreed milestone due to our own fault and does not remedy this within a reasonable period after written notice, the client may be entitled to a partial refund for that milestone, as set out in the applicable Service Agreement.

NICEGENEAcademy&TechInsightSeries

• Cancellations made at least 7 days before a cohort or event start date are eligible for a full refund or, where preferred, transfer to a future cohort.
• Cancellations made less than 7 days before the start date are eligible for a 50% refund or a transfer to a future cohort, at NICEGENE's discretion.
• No refunds are issued once a training programme or event has commenced, except where NICEGENE cancels or materially changes the programme.
• If NICEGENE cancels a scheduled cohort or event, registered participants will receive a full refund or the option to transfer to the next available cohort.

TechnologyGadgetSales

• Gadgets may be returned within 48 hours of delivery if they are defective, damaged in transit, or materially different from what was ordered, provided they are unused and in original packaging.
• Manufacturer warranty claims are handled in accordance with the relevant manufacturer's warranty terms, which NICEGENE will assist in facilitating.
• Change-of-mind returns are not accepted once a gadget has been delivered and accepted, unless otherwise agreed at point of sale.

HowtoRequestaRefund

To request a refund or cancellation, contact us at info@nicegeneco.com.ng with your order or enrolment reference. We aim to acknowledge all refund requests within 3 business days.